is a chemical or substance identified during a preliminary site investigation that may pose a risk to human health or the environment. CSAP Society Screening Process

The COPC update is a critical step towards achieving a more connected and interoperable future. Future developments will focus on continued enhancement of data standards, expansion of stakeholder engagement, and exploration of emerging technologies to further improve COPC capabilities.

is a chemical detected in environmental media (soil, groundwater, air, or sediment) at concentrations that exceed established screening levels or background levels. Purpose of Updates

Replace ruleOrder: "firstMatch" with explicit priorities. Example change:

The updated standards include more rigorous requirements for:

Conclusion Updated COPC standards reflect the realities of omnichannel customer engagement, hybrid workforces, and advanced analytics. When applied thoughtfully, the COPC framework helps organizations standardize operations, measure what matters to customers, and drive continuous improvement. Success depends on aligning people, processes, and technology with customer-focused metrics, robust change management, and ongoing governance.